The title of my presentation was "How your division can become more prominent on the world stage." My target audience was presidents of divisions, unions and conferences.
I delivered the speech to the entire group of participants as a conference
formatted 10-10-10 presentation: 10 minutes of speech, 10 minutes of
individual group discussion, and 10 minutes of feedback and large group
discussion. My speech was accompanied by Keynote/PowerPoint slides (I have included a few), but
even just the text below, I believe, makes the point well on its own.
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[title slide]
[slide]
[slide]
--Begin speech--
Have you ever been touched by something you read or saw on TV?
Have you ever been touched by something you read or saw and then wanted to do something about it?
I’d like to share with you about two people who were moved by something they saw, and what they did about it.
This
is the Descendants.
They are an Adventist singing
group in Mongolia. Adventist News Network did a feature story about
them. Near the end of the story the writer happened to mention that
their rented van broke down 10 times during a seven-hour drive to
support an evangelism series.
A man in the United States was touched
when he read this and he wanted to do something about it. He bought them
a new van. Who knows how much longer they would be struggling without
it.
This is Josant Barrientos.
He is an
Adventist pastor in Washington D.C. Every Thursday morning he
volunteers as a chaplain at the Washington Dulles International Airport.
He is one of 18 chaplains. He’s the only Hispanic chaplain there, the
only chaplain who speaks Spanish and can communicate with the large
numbers of Hispanics who work at the airport.
Adventist News Network did
a feature story on him. A reporter at the Washington Examiner
newspaper saw this online. She was touched and she wanted to do
something about it. So she wrote her own feature story about him.
That
got the Adventist Church mentioned positively in front of 300,000
readers.
These examples are two stories. They both touched someone who then wanted to help. One person helped with money, another person helped with publicity.
We
need to touch more people with the content we create. We have lots of
effective delivery systems in our global church – web, TV and print –
but we need to make sure our content is something that people want. We
need to touch our members. We need to touch our community. We need to
touch a chord in their minds and hearts so that they will want to do
something about it.
We will be able to better accomplish
this when we increase the quality of our content. We can do this by
making sure we fill an existing positions at our conferences, unions and
divisions with great story-tellers. They are called “journalists.”
Having
a journalist on staff will enable us to tell more touching stories in
our magazines, on our websites, and through our videos.
I’ll
now share with you three influential people who would support this idea
of hiring journalists and story-tellers and why they would support it.
1. Michael Eisner, former CEO of the Disney corporation.
2. Paul Kim, an icon in Adventist media production.
3. Ellen White, a servant of the Lord and a co-founder of our denomination.
Let’s
go through these one by one and we’ll see if I can touch a chord in
your mind or heart about how hiring journalists and other content
creators will further the mission of the church…starting with:
Number
one – Michael Eisner, former chief executive officer of Disney, a
global media empire worth about 57 billion dollars. He now writes books
and works for an investment firm.
In a 2010 interview with The Wall
Street Journal Magazine, he had some very direct things to say to the
media industry about what gets people’s attention:
“The creation of content has never been more important.”
I know this seems obvious, but it’s huge.
There
is content and there are delivery systems. Content is the message that
is sent through a delivery system. It can be through a website, printed
in a magazine, or chiseled onto a clay tablet. This conference is mainly
about the effective use of delivery systems, but both content creators
and delivery system experts need to work together. Eisner also said:
“A
lot of people can learn to write computer code and understand the inner
workings of the technological revolution we’re going through, but if
you’re going to be in content…
...and this is huge...
“I would rather you understand what makes a good narrative. To find people
who can make you laugh or cry or smile or get upset or learn something
about yourself. Those people are rare. They are rarer, frankly, than the
others.”
In other words, if you can create good
content, then there will be people in delivery systems who can support
you. Technology, graphic design and delivery systems are important, but
they need to have carefully crafted messages to deliver.
We
need to be honest with ourselves. We need to know our limits. Do you
really honestly have a good grasp of technology? Do you really
understand how to communicate information clearly through good
architecture? Can you really write engaging stories that touch people?
We need to know our own limits.
I
know myself.
I’m not a graphic designer. I tried it for a week. A friend hooked me up
with a designer at the Baltimore Sun newspaper. He showed me some
tips, and what I realized after that experience is that it’s just better
for me to hire a graphic designer to do that kind of work for me. I’m a
writer and a photographer and that’s what I can offer. I need people
like you, who can deliver effective technology and information
architecture. But communication is the content, not necessarily just the
delivery system. Again, there’s a big difference between content and
delivery system. We need to work together. And what Michael Eisner is
saying here is that the commitment to content and getting the right
people on board should be key.
This is very similar to
what Ruben Gelhorn once told me. Ruben Gelhorn is in the South American
Division. He is director of public relations at River Platte University
in Argentina. He said we need communication students to understand
writing and
theory. Technology and equipment is something that
can be learned later. Production is only part of communication. A TV
camera can be part of communication, but it’s only a tool. It's the
message creator that's the most important.
Both Gelhorn
and Eisner say that the person creating the content needs effective
support and it’s important to get someone on a team who has training and
experience of writing touching content. Someone who has proven they can
write for the public in a big way. Speaking of big ideas, our second
person,
2. Paul Kim, is a person who works with big ideas
and important people for big audiences.
When former Adventist Church
President Jan Paulsen wanted to create his official presidential video
for the last General Conference Session, Paul Kim was selected to
produce it. What an honor, and what a talent. He knows his stuff and he
recognizes good content when he sees it. He wrote to me after Session
and said, “Who is that reporter you had, Edwin Garcia? Every one of his
stories on Adventist News Network was standout.”
I’m not
surprised that Paul Kim would say that. You see, we brought on Edwin
Garcia just for Session. And what Paul Kim didn’t know was that Edwin
Garcia has worked for nearly two decades as a reporter for major market
newspapers, including the San Jose Mercury News, which is the newspaper
in the technology capital of the world. He understands how to cover
major events in interesting ways.
Paul Kim didn’t know
Edwin Garcia’s background, but he did know that Edwin delivered an
excellent product – great, interesting stories. And if an expert such as
Paul Kim recognized good content, you bet the readers noticed, too.
We need journalists and content creators who can impress and touch the other journalists in our denomination.
You
know, I could probably fool some people into thinking I’m a lawyer. I
could hang out at courthouses and carry a briefcase...
...but very soon, I’m
not going to fool other lawyers. They’re going to see that I’m not good
at what I do. And you know what? Eventually, the public isn’t going to
be fooled anymore either, because they’ll see that I lose my cases. So
instead of hiring me and giving me on-the-job training, you're better
off hiring a trained, experienced lawyer.
I could fool
some people into thinking I’m a surgeon. I could hang out in an
operating room and make incisions on bodies with a scalpel. But I’m not
going to fool other surgeons. They’re going to see that I don’t know
what I’m doing. And you know what? Eventually, the public isn’t going to
be fooled anymore either, because they’ll see that, even though I’m
sincere, my patents die. So instead of hiring me and giving me
on-the-job training, you're better off hiring a trained, experienced
surgeon.
I know journalism isn’t necessarily as
prestigious as law and medicine, but it’s similar because it does take a
long time to learn how to do well – to get at the quality level our
denomination needs. I want the content creators in our world church to
write stories that stand out to people like Paul Kim. When we get
journalists on board who produce content that impresses other
journalists, we’ll more effectively touch our members and the community.
But
it’s not just me saying this, or people like Paul Kim, and many others
here I’ve talked to here, our church co-founder 3. Ellen White had
several words of counsel regarding this issue:
“Let the
press be utilized, and let every advertising agency be employed that
will call attention to the work. This should not be regarded as
nonessential.” (Evangelism, pg. 103)
“The character and
importance of our work are judged by the efforts made to bring it before
the public,” White wrote.
“When these efforts are so limited, the
impression is given that the message we present is not worthy of notice”
(Evangelism, pg. 128).
I think we have message worthy of notice. But sometimes it would be hard to prove based on the effort we put into public relations. We need our best people on board.
This
year we’re celebrating 100 years of the Communication department in the
denomination. We even had a ceremony at the General Conference. 100
years ago the General Conference realized they needed help to
effectively deal with the media. Guess who they hired: Walter Burgan, a
reporter. They hired a reporter because they needed someone who spoke
the media’s language.
James White had even been lobbying church leaders about doing this 30 years earlier.
At
the 100 years of Communication celebration, the General Conference
Director of Archives, Statistics and Research, David Trim, said:
“‘Today, we would do well to reflect on this decision, examine why
[Burgan] was needed, why he in particular was hired, and how
reviving this tradition at all levels of the denomination can strengthen our unity and mission.”
Trim
went on to explain how early efforts in public relations were
successful because of having trained and experienced staff on board. He
went on to say:
“Similarly today, if you’re going to do
outreach to a Hispanic community, you need to hire someone who speaks
Spanish. And it’s the same with other types of outreach – if you’re
going to do outreach to media, you need to hire someone who speaks that
language and understands that culture,” he said.
Trim
noted that even Ellen G. White urged early Adventists to capitalize on
the press and advertising agencies to “call attention to the work.”
Guys,
we’re playing a game of high stakes corporate communication. We’re in
it to win it. Other organizations are in to win it, too. We need our
best professionals on board.
These three people would support the idea – Michael Eisner, Paul Kim, and Ellen White.
If
you’re a union president or division president, having an experienced
journalist on staff, yet it’s going to raise your own profile as a
leader, and that’s fine – you’re not being cocky or arrogant. We need to
boost you as our leader to the community. But even more important,
getting a journalist on staff is going to offer your members, pastors
and institutions the recognition
they deserve. They deserve that recognition both within the world church and out in the community.
We
want to touch people with the stories we write. Not just to produce
something just to say we produced it, but taking the time to make sure
it’s something that’s going to touch people and move them to action. I
hope you’ll commit to getting qualified, talented journalists and
creatives on board in your division. It will make your division more
prominent on the world stage, both within the global church, and even
more importantly, in your community.
Let’s get qualified
journalists as our Communication directors so they can identify news and
report it. Let’s get some more vans bought, and our pastors featured in
the media, not just in Washington, D.C., but in Seoul, and in Manila,
and in every major city around the world.
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Before
we get to the questions, since we met last year in Jamaica, I have
written a book on journalism tips, especially for people new to
reporting on religious journalism. It’s called Journalism Patterns. And
it’s free for you to read. It’s in blog form. The website is
journalismpatterns.blogspot.com. When you go there, I would suggest
looking at the first entry … from August of last year and work your way
back.
I will say this now. Write something. Put
something on your website. Update your pictures in your Flickr account
regularly. Even if it doesn’t move people like you would hope, it’s
still something. Stale content on a website just bores people. Write a
caption that answers the five Ws – Who, What, When, Where and Why.
Also
instead of reporting the headline: “Men’s ministry hold meeting,”
report what happened in the meeting, what was voted, what’s going to
come out of it. Please don’t write, “we held constituency meeting.”
That would be like writing a headline: Korea plays Brazil in soccer
match. Instead, lead with who won the match – the results.
OK, Let’s get to the questions. I’m interested in learning your feedback.
Questions:
1. How can we increase the number of qualified and experienced journalists on staff at each conference and union?
2. How can we encourage more Adventist young people to enter the profession of story-telling through journalism?
3. How can we help administrators commit to content and program creation as much as delivery systems?
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